Frequently Asked Questions

CATEGORY: GENERAL

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When is check-in and check-out?

Check-in is 3:00 pm, and check-out is 12:00 pm.

Is late checkout available?

Late checkout is available, subject to availability. The late checkout fee is a half-day rate until 6:00 pm and a full rate anytime after.

What is The Pierside’s cancellation policy?

All reservations must be canceled 48 hours before 3:00 pm the day of your check-in. A one-night penalty will be charged if a reservation is canceled within 48 hours.

Can I book a same-day arrival?

Yes, we’re happy to accommodate same-day arrivals if there is a room or suite available. Same-day bookings are non-refundable and non-cancelable.

Have old do I need to be to reserve a room or suite?

You need to be 18 years of age to make a reservation at The Pierside.

Is the Pierside pet-friendly?

We’re big dog lovers at The Pierside and would love to host you and your pooch as long as they’re under 50 lbs. Please note that a one-time, non-refundable $100 pet fee will be applied.

Is smoking allowed at The Pierside?

Smoking is prohibited in all our rooms and suites, including the balconies. The penalty for smoking at The Pierside is a $400 fee.

Is parking available at The Pierside?

Currently, only valet parking is available at The Pierside for a fee of $__ per night.

Does The Pierside have electric vehicle charging stations?

The Pierside doesn’t offer EV charging stations at this time.

What’s the closest airport to the Pierside?

The closest airport to The Pierside is the Los Angeles Internation Airport (LAX), followed by Hollywood Burbank Airport (BUR). See all nearby airports here.

Where is The Pierside located?

The Pierside is located at 120 Colorado Avenue, Santa Monica, California 90401.

How can I contact The Pierside?

You can contact us online, by phone, or by email. Visit our Contact Us page for details.

CATEGORY: ACCOMMODATIONS

Does The Pierside offer connecting rooms?

Yes. There are six sets of connecting rooms available at The Pierside, all connecting to accessible rooms. Please contact us for more information about booking connecting rooms.

What is the max occupancy of each room and suite?

Our king rooms can accommodate up to three guests (thanks to a queen-size sofa sleeper!), and our double queen rooms can accommodate up to four guests.

Do the rooms have air conditioning?

Yes, all our rooms and suites at The Pierside offer unit-controlled air conditioning.

CATEGORY: AMENITIES

Does The Pierside have cribs available?

Yes, The Pierside offers both cribs and Pack n’ Plays upon guest request. Please let us know if you’d like either of these options in your room, and we’ll have everything ready for when you arrive.

Does The Pierside offer rollaway beds?

Rollaway beds are available only in our suites for a fee of $50 per night.

Can I use The Pierside’s amenities before I check in?

Arriving early? You’re welcome to enjoy our outdoor saltwater pool, fitness center, or gear garage while we get your room ready.

Is there a fitness center at The Pierside?

Yes. The Pierside is home to a 24-hour fitness center equipped with cardio machines, free weights, yoga mats, Peloton Bikes, and more.

What are the pool hours?

Our heated saltwater pool is open daily from 6:00 am to 10:00 pm.

Is there a restaurant at The Pierside?

Located in The Pierside is one of Santa Monica’s newest restaurants, The Surfing Fox. This ocean-view eatery is an all-day destination and chilled-out gathering spot serving up coastal California cuisine using local ingredients from land and sea. Learn more about The Surfing Fox or make a reservation here.

What’s included in the Destination Amenity Fee?

The Destination Amenity Fee includes access to:

  • Complimentary hydration stations
  • Premium Wi-Fi throughout the property
  • 24-hour fitness center
  • Outdoor saltwater pool
  • Morning coffee service in the lobby from 5:00 am to 7:00 am
  • Daily housekeeping service
  • Daily housekeeping service
  • Surfboards (long and short)
  • Boogie Boards
  • Skateboards (long and short)
  • Cruisers bicycles and helmets
  • Fishing rods
  • Beach chairs
  • Beach towels
  • Umbrellas
  • Sandcastle tools
  • Sports balls: Football, soccer ball, volleyball, frisbee, paddle ball
  • Board games: Backgammon, chess, checkers, etc.
  • Playing cards
  •  GoPros
  • Nintendo Switch
  • Polaroid cameras
  • Binoculars

CATEGORY: NEIGHBORHOOD

What is there to do around The Pierside?

Our Santa Monica neighborhood is home to eight square miles of culture, packed with famous attractions, restaurants, shops, and nature. Discover all the best things to do in Santa Monica and around The Pierside.

What’s the best way to get around Santa Monica?

Downtown Santa Monica is walkable and easily accessible by car, plane, train, bus, or bike. Explore the best ways to get to The Pierside and around the city.

CATEGORY: PRIVATE EVENTS

Can I book an event at The Pierside?

The Pierside Hotel doesn’t accommodate events, but our on-site restaurant, The Surfing Fox, is bookable for private events, weddings, and corporate groups. Learn more about hosting an event at The Surfing Fox.

I’m hosting an event nearby. Can I block rooms at The Pierside?

Absolutely! Please get in touch with us if you’d like to book a room block.

Do I get a group discount if I book several rooms?

Your reservation qualifies for a group discount if you book ten or more rooms.

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